Return & Refund Policy
Effective Date: June 2026
At DrGina.com, we are committed to providing high-quality wellness education, advisory services, programs, and digital resources. Because most of our offerings involve scheduled time, educational content, memberships, and customized program preparation, all purchases are subject to the following policy.
Consultations, Strategy Sessions, and Advisory Services
This includes, but is not limited to:
- Strategy Sessions
- Wellness Advisory Consultations
- Lab Review Sessions
- Private Advisory Services
- Follow-Up Sessions
- Educational Wellness Consultations
- Any scheduled appointment with Dr. Gina Nick
Cancellation Policy
Appointments may be canceled for a full refund if the cancellation request is received at least 48 hours prior to the scheduled appointment time.
Rescheduling Policy
Appointments may be rescheduled with at least 48 hours’ notice, subject to availability.
Late Cancellations and No-Shows
Cancellations received less than 48 hours before the scheduled appointment, missed appointments, and no-shows are non-refundable.
Because appointment times are reserved exclusively for each client, the associated fees cannot be refunded once the 48-hour cancellation window has passed.
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Digital Products
This includes, but is not limited to:
- Downloadable guides
- Educational resources
- Workbooks
- Templates
- PDFs
- Recorded trainings
- Online courses
- Digital wellness resources
Due to the immediate access and delivery of digital content, all digital product sales are final.
No refunds, returns, exchanges, or credits will be issued for digital products.
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Nature Cure Collective Membership
Nature Cure Collective is a digital membership program that provides access to educational content, community resources, recordings, wellness education, and member-only materials.
All membership fees are non-refundable.
Members may cancel their membership at any time to prevent future recurring charges. Cancellation will stop future billing but will not result in a refund of any previously paid membership fees.
Access will continue through the end of the current billing period unless otherwise stated.
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Radiant Reset Program
The Radiant Reset is a comprehensive wellness education and advisory program that may include consultations, educational materials, program support, wellness products, and customized resources.
Because program preparation begins immediately upon enrollment and resources are allocated specifically for each participant, all Radiant Reset purchases are non-refundable once enrollment has been completed.
If a participant requests cancellation before onboarding has begun, before consultations have been scheduled, and before products have been shipped, a refund request may be reviewed on a case-by-case basis at the sole discretion of DrGina.com.
Once any of the following have occurred, no refunds will be issued:
- Program onboarding has begun
- Program materials have been delivered
- Consultations have been scheduled
- Wellness products have been shipped
- Access to program resources has been granted
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Wellness Products Included with Programs
Certain programs may include wellness products, supplements, or other physical materials.
For health, safety, quality-control, and regulatory reasons, products that have been shipped or delivered cannot be returned, exchanged, or refunded.
DrGina.com does not accept returns of supplements, wellness products, consumable goods, or any product that has left our facility.
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Chargebacks and Payment Disputes
By completing a purchase, you agree to contact our office first regarding any concerns about your order, service, membership, or program.
We are committed to resolving concerns professionally and promptly.
Initiating a chargeback or payment dispute without first contacting our office may result in suspension of access to services, programs, memberships, educational materials, and digital resources while the matter is reviewed.
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Exceptions
DrGina.com reserves the right, in its sole discretion, to make exceptions to this policy under extraordinary circumstances.
Any exception granted in one instance does not obligate DrGina.com to provide the same exception in future situations.
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Contact Us
If you have questions regarding this Return & Refund Policy, please contact:
DrGina.com Support
Frontdesk@drgina.com
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By purchasing any consultation, service, program, membership, educational resource, or digital product through DrGina.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.